bookmark_borderHelp Scout Feed Meta
The Feed Object meta for the Help Scout add-on is an associative array containing the properties which determine how the add-on should process the form submission.
$feed['meta'] = array( 'feed_name' => 'Your Feed Name', 'feed_condition_conditional_logic' => true, 'feed_condition_conditional_logic_object' => array( 'conditionalLogic' => array(), ), );
We recommend accessing the $feed meta using the rgar() or rgars() functions e.g.
$conditional_logic_enabled = rgars( $feed, 'meta/feed_condition_conditional_logic' );
- feed_name string
The feed name which appears on the add-ons feeds tab.
The Help Scout ID of the Mailbox the conversation will be added to.
The Help Scout ID of the User the conversation should be assigned to.
The conversation status. Possible values: active, pending, closed or spam
The conversation type. Possible values: email, chat or phone
The ID of the field containing the customer’s email address.
The ID of the field containing the customer’s first name.
The ID of the field containing the customer’s last name.
A comma separated string containing the tags the conversation should be assigned. Merge tags are supported.
The conversation subject line. Merge tags are supported.
The conversation message. Merge tags are supported.
array( '10' => true, '11' => false, );
An array of file upload fields. The field ID is the key with a boolean value indicating if the files for that field should be attached.
A comma separated string containing the emails the conversation should be cc’d to. Merge tags are supported.
A comma separated string containing the emails the conversation should be bcc’d to. Merge tags are supported.
Should Help Scout send an auto reply when the message is created. Default false. Added in Help Scout 1.2.
Is the feed condition (conditional logic) setting enabled. Default is false.
An associative array containing the conditional logic rules. See the Conditional Logic Object for more details.