Help Scout Filters

Help Scout Feed Meta

The Feed Object meta for the Help Scout add-on is an associative array containing the properties which determine how the add-on should process the form submission.

gform_helpscout_tags

This filter is used to dynamically alter the tags being created for a Help Scout conversation.

gform_helpscout_process_note_shortcodes

This filter in the Help Scout Add-On for Gravity Forms indicates whether shortcodes should be processed in the notes.

gform_helpscout_process_body_shortcodes

This filter can be used to enable shortcode processing in the Help Scout message body.

gform_helpscout_field_value

gform_helpscout_enable_cc

This filter is used to enable the display of the CC setting on the Help Scout feed.

gform_helpscout_enable_bcc

This filter is used to enable the display of the BCC setting on the Help Scout feed.

gform_helpscout_display_enable_custom_app_setting

The filter gform_helpscout_display_enable_custom_app_setting indicates if the enable custom app setting should be displayed or hidden.

gform_helpscout_conversation

Filter the conversation before it is created in Help Scout.

gform_entry_list_action_helpscout

This hook uses Gravity Forms gform_entry_list_action to run the action. See that hook for more details.