change_history Knowledge Base
My Download Is Not a Zip File?
IssueTo install a Wordpress plugin, you need a zip file, which is how we provide Gravity Forms and Gravity Forms add-ons upon download.
‘Unexpected T_STRING’ PHP error when installing Gravity Forms
IssueWhen trying to install the current official Gravity Forms plug-in, an error is encountered with a message similar to the following:.
Deprecated Gravity Forms Database Tables
The following database tables have been deprecated as of Gravity Forms 2.3, and should not be utilized by any custom code or third party plug-ins etc.
Upgrading to Gravity Forms v2.3
IntroductionThis is the first time Gravity Forms has ever made such a major change to the database schema so we want to ensure that the upgrade process goes smoothly and successfully for all sites.
Troubleshooting Dropbox Feed Processing
RequirementsFor Dropbox feed processing to work the following requirements must be met: See the _autolink_gravity-forms-system-requirements article for more details. The site needs to be able to send a post request to it’s admin-post.php URL using the WordPress HTTP API to trigger processing of the uploaded files.
Troubleshooting MailChimp error “Unable to add/update subscriber” and “Invalid Resource” Errors
Any error that occurs while attempting to add or update a MailChimp subscriber will generate the generic message "Unable to add/update subscriber", which will be saved to the MailChimp error log (if logging of all messages is enabled), as well as a more detailed error message from MailChimp.
Credit Card Processing Error Messages
If there is an error processing a credit card, the third-party payment processor will return an error code indicating the issue.
Troubleshooting Background (async) Processing Issues
AboutThe background (async) processing feature was introduced in Gravity Forms 2.2. It is currently used by the following:.
How to Transfer Your License to a Different User
In some instances, such as if you purchased a license for a client, you may need to transfer your Gravity Forms license to a different user.
Where’s that forum topic?
In July 2013 we moved from forum based support to a ticket based system, with the forums remaining read-only for reference. This article includes advice on where to find further information on some our more popular forum topics.