bookmark_borderCredit Card Processing Error Messages

If there is an error processing a credit card, the third-party payment processor will return an error code indicating the issue. The following messages may be displayed.

Authorize.Net

  • This credit card has been declined by your bank. Please use another form of payment.
  • The credit card has expired.
  • The merchant does not accept this type of credit card.
  • The address provided does not match the billing address of the cardholder. Please verify the information and try again.
  • The transaction amount is greater than the maximum amount allowed.
  • There was an error processing your credit card. Please verify the information and try again.
    NOTE: This error message is the default error message thrown when a specific error code is not looked for in the plugin. Further research will need to be done to figure out the exact issue. For those familiar with HTML, the error message from the processor is displayed as an HTML comment in the page source. Because the message is often cryptic, it is not displayed to the customer. If the Gravity Forms Logging Add-On is used and set to log all messages, this message will be available in the log as well.

PayPal Payments Pro

  • This credit card has been declined by your bank. Please use another form of payment.
  • The credit card has expired.
  • The merchant does not accept this type of credit card.
  • There was an error processing your credit card. Please verify the information and try again.
  • There was an error processing your request. Your credit card was not charged. Please try again.
    NOTE: This error message is the default error message thrown when a specific error code is not looked for in the plugin. Further research will need to be done to figure out the exact issue. For those familiar with HTML, the error message from the processor is displayed as an HTML comment in the page source. Because the message is often cryptic, it is not displayed to the customer. For those familiar with HTML, the error message from the processor is displayed as an HTML comment in the page source. Because the message is often cryptic, it is not displayed to the customer.