bookmark_borderCommon Issues

Why is ‘display:none’ being added and my form isn’t showing up?

This is because you have conditional logic being used on your form. Anytime conditional logic is present the entire form is set to display: none; and then JavaScript is used to only show the fields that should be shown.

However, this requires Gravity Forms being able to output the necessary JavaScript using the WordPress built in enqueue function which outputs the JavaScript in your footer.

This is due to one of two likely issues:

1.) Your theme probably does not have this function call in your theme’s footer.php file:

<?php wp_footer(); ?>

This function call, which all themes should have, but many people forget to include, enables plugins to output code in the footer of a theme dynamically. If it isn’t present, the theme can’t output the necessary code.

2.) Your theme has a JavaScript error or conflict causing Gravity Forms’ JavaScript not to function correctly. Please go through the Theme/Plugin troubleshooting steps to isolate the issue.

Between these two important pieces of information, you’ll likely find the source of why your form is not displaying properly.

Why did my forms menu disappear from the sidebar?

This usually happens when you’ve activated the Members plugin from Justin Tadlock to create permissions for your forms. By default, the administrator is not assigned permissions to use/see the forms. You have to manually add permissions for the administrator and then you should see the forms menu back in the sidebar.

If this does not solve your issue, please see our Theme/Plugin troubleshooting steps to isolate the issue.

Why do I get an error about a plugin conflict?

“There was an error while saving your form, most likely caused by a plugin conflict. Please contact us and we will be happy to help you get this corrected.”

This message displays when the jQuery Array used to store the form setup is corrupt or empty. It’s a safeguard to prevent you from wiping out an existing form when saving it. Something on your site or in the form data itself is causing a problem with the AJAX. It’s either a plugin/theme conflict or an issue with data entered in the form setup itself, such as HTML causing problems in an HTML field, etc.

I think I have a plugin or theme conflict, how do I find out for sure?

Testing for conflicts with your theme or other plugins can be tedious, but it’s a pretty straightforward process. You can find out more information on how to test for conflicts here

Why do I see paragraph tags or line breaks after each element in my form?

You’ll see these when another plugin or theme causes them. They aren’t added by Gravity Forms. To fix it, you’ll want to go through our theme and plugin conflict testing

Why do I have extra space above and below my form?

Usually this happens when you copy the form shortcode directly from the help page and paste it into the visual editor. Often it pastes the tags in the markup which then causes the formatting issues.Edit the page the form resides on, view the content in the editor using the HTML tab and if you see the tags around your form shortcode, simply remove them.

Complete information on embedding forms can be found in the documentation by clicking the link below:
https://docs.gravityforms.com/embedding-a-form/