My Download Is Not a Zip File?


To install a WordPress plugin, you need a zip file, which is how we provide Gravity Forms and Gravity Forms add-ons upon download. But what if your download is not a zip file?

Probable Cause

This likely means you that your browser is automatically opening (unzipping) the file at the time of download. This is a user preference within your browser settings.

For example, in Safari:

  1. Open Safari >Preferences >General
  2. Uncheck “Open Safe Files After Downloading”
  3. Re-download the file.

Safari General Preferences Panel
Screenshot shows Safari Preferences panel, as of Safari 14.0