Knowledge Base


Upgrading to Gravity Forms v2.3

This article describes the process for upgrading to Gravity Forms version 2.3x and the important steps to take beforehand.

Upgrade/Add-on Issues

Having an issue where you can’t upgrade Gravity Forms or its add-ons?

Troubleshooting Scheduled Events

A list of events that Gravity Forms and add-ons schedule with WP-Cron and steps to troubleshoot.

Troubleshooting Payment Feeds Not Processing

Of course, payments being properly processed is the most important part of selling anything. When it's not working as expected, it can be frustrating.

Troubleshooting Notifications

Gravity Forms uses WordPress’ built-in sendmail (wp-mail.php) to send its e-mail notifications. If you are having trouble sending or receiving Notifications, please try the following steps.

Troubleshooting license key validation errors

This article describes the checks you can perform when your Gravity Forms license key will not validate successfully.

Troubleshooting Issues with Gravity Forms Download and Signature Links

Learn how to troubleshoot issues with Gravity Forms download and signature links.

Troubleshooting Issues with Calculation Results

Learn how to troubleshoot issues with calculation results.

Troubleshooting Form Submission Performance

The performance of form submissions can be an important factor in the user experience of your site, so it is essential that you understand how the process works.

Troubleshooting Form Data Not Being Sent to a Service

Many of the add-ons that Gravity Forms offers require form data being sent to a 3rd party service, such as Dropbox. If you are having issues, here's how to troubleshoot it.