Our official support hours are Monday through Friday, 9AM to 5PM US Eastern Time. There are no official support hours on Saturday or Sunday. Technical Support requests may take longer than the times above to receive a response when submitted on a weekend.
Support Options
We offer the following customer support options, depending on the type of issue you are resolving and your subscription level.
Technical Support for subscribers
Gravity Forms customers with an active subscription can use this form to submit their technical issue to our highly experienced team of support engineers. Active Elite license subscribers automatically receive priority service on all their technical tickets. Technical support is a Gravity Forms subscriber-only benefit.
Submit a Technical Support ticket here.
Pre-requisites
- A license key that is part of an active Gravity Forms subscription.
- WordPress version requirements for support.
Turnaround Times
We aim to respond to all Elite customer technical tickets within 8 business hours. All other Technical Support tickets have a target response time of 16 business hours. We cannot guarantee resolution within that time period, but we will acknowledge the request and communicate with you as needed to help resolve the issue.
Busy periods or service days immediately following an out-of-office event may result in lengthened turnaround times.
⚠️ Not including a system report with your technical support ticket may increase the turnaround time.
Purchasing, Licensing, and Account Support
To resolve issues or answer questions about your specific product purchases, renewals, license keys, downloads, or your Gravity account.
Submit a help ticket here.
General Questions
To ask general questions about product capabilities or to contact us about an item not covered above, use our General Questions form.
Support Times
Review the notices on the /help and support pages for information on business hours and support desk closures.