Help Scout Changelog

Fixed an issue where the feed isn't processed when using the Create Conversation button on the Entry Detail page.

Added the gform_helpscout_display_enable_custom_app_setting filter.
Added support for async (background) feed processing to improve form submission performance.
Fixed a PHP 8.2 deprecation notice that occurs when selecting "I want to use a custom Help Scout app" on the plugin settings page.
Fixed an issue where the Merge Tags button is not available on the feed settings page for text area fields.
Fixed an issue that causes a notice to display when creating a new feed on sites running PHP 8.1.
Fixed an issue where the Help Scout primary account email address is used as the reply-to email address even if the form submission data has a different email address.

Fixed an issue where connecting to Help Scout fails after the user is redirected back from Help Scout.
Fixed an issue where conversation creation can fail if the customer first name is empty.

Added security enhancements.
Updated the get conversation requests for the entries list and detail pages to cache the conversations for one hour to reduce the number of requests to the Help Scout API.
Updated the Assignee setting so the choices are arranged into Teams and Users optgroups.
Fixed a performance issue with the link in the Conversation ID column of the entries list page which caused a 500 error on some hosting environments.
Fixed the Destination Mailbox setting only listing the first 50 mailboxes.

Added license key to GF authorization URL.
Added support for Gravity Forms 2.5.
Added the "Click here to refresh access token" button to the add-on settings page so the request can be attempted again when it times out.
Added translations for Hebrew, Hindi, Japanese, and Turkish.
Updated Gravity API domain.
Updated logging statements to clarify that the add-on is still connected to Help Scout when the token refresh times out.
Fixed an issue where HTML encoded characters could appear in conversation tags when displayed in Help Scout.
Fixed an issue where some existing customer details could be lost when the first and/or last name are updated.

Fixed an issue where HTML encoded characters could appear in conversation tags when displayed in Help Scout.

Added license key to GF authorization URL.
Fixed an issue where some existing customer details could be lost when the first and/or last name are updated.

Added the "Click here to refresh access token" button to the add-on settings page so the request can be attempted again when it times out.
Updated logging statements to clarify that the add-on is still connected to Help Scout when the token refresh times out.

Fixed conversation creation failing when the last name is not provided for a new customer.

Fixed conversation creation failing when a file attachment exceeds the maximum size allowed by the Help Scout API (10 MB).
Fixed conversation creation failing when the authenticated user does not have permission to access the mailbox where the customer already exists.
Fixed conversation creation failing when merge tags used in the tags setting are for fields without values.
Fixed conversation creation failing when the assigned user has been deleted from the Help Scout account.

Added security enhancements.
Updated the minimum required Gravity Forms version to 2.1.
Fixed conversations with attachments not being created on servers where allow_url_fopen is disabled.

Added security enhancements.
Added the Help Scout Conversation Created notification event.
Added the {helpscout:[prop]}(https://docs.gravityforms.com/helpscoutprop-merge-tag/) merge tag for use in notifications sent after the conversation has been created. Supported properties are id, number, status, subject, and url.
Fixed a fatal error which can occur during feed processing if the get or create customer requests experience an issue.
Fixed the BCC email addresses not being added to the conversation.
Updated error logging statements.
Updated the feed settings so mapping the customer first name field is required.

Added gform_helpscout_conversation filter to allow modifying the conversation before it is created in Help Scout.
Added support for updating first name and last name and adding new phone numbers when user with matching email is found in Help Scout.
Updated to use Help Scout's Mailbox API 2.0.
Fixed issue where authenticating with Help Scout via Gravity API was not working.
Fixed the conversation status changing from closed to active when adding a note.

Added security enhancements.
Added GPL to plugin header.
Added support for mapping customer phone number.
Added create conversation bulk action to entry list.
Added the gform_helpscout_process_note_shortcodes filter for enabling the processing of shortcodes placed in the note.
Updated Plugin URI and Author URI to use https.
Fixed conversations not creating when CC is enabled but value is empty.

Added support for the Gravity Forms 2.0 entry detail page changes.
Updated strings for translations.
Updated API library to latest version.
Fixed an issue with the conversation BCC emails not being set correctly.
Fixed conversation not being created if first or last name was longer than forty characters.

Added checkbox to add entry note form to post note to Help Scout conversation.
Added feed duplication support.
Added feed setting to create note for conversation.
Added panel to entry view page with Help Scout conversation details.
Added support for delaying feed processing until payment by PayPal Standard is successfully completed.
Enabled single feed submission.
Fixed an issue with the helpscout_conversation_id entry meta property so it's returned with the entry object.
Fixed an issue with the feed settings page and the conditional logic setting.
Fixed an issue where HTML entities would appear in conversation subject when using merge tags.
Fixed an issue where Help Scout would not include the conversation in the mailbox folder counts.
Fixed an issue where multi-file upload field attachments would not upload correctly.
Updated "Help Scout Conversation ID" entry list column to link to Help Scout conversation.
Updated feed processing to prevent multiple Help Scout conversations from being created.
Updated to store the created conversation id in the entry meta using the key 'helpscout_conversation_id'.
Updated the form field drop down for the Customer's Email Address to include hidden fields.

Added support for auto replies when conversation is created
Added the gform_helpscout_process_body_shortcodes filter for enabling the processing of shortcodes placed in the message body.
Fixed an issue with conversations being tagged as 'Untagged'.
Updated several functions to use new Add-On Framework functionality.
Updated feed processing to abort if value of mapped Email Address field is invalid or empty.