Setting Up the Help Scout Add-On

Pre-Requisites

Setup

Standard

  1. Log into your WordPress admin dashboard.
  2. On the left side navigation menu, hover over Forms and click on Settings.
  3. From this page, click the Help Scout tab.
  4. Click the Click here to authenticate with Help Scout. button to connect to your Help Scout account. If you wish to use a custom Help Scout app, see the instructions below.
Help Scout Connect Settings
  1. Click the Authorize button on the Help Scout page to authorize the connection.
    Once you have successfully authenticated your account, you will see a green checkmark next to Authenticated with Help Scout.
Help Scout Custom App Authorize
  1. Now you’re ready to begin creating a feed for the Help Scout Add-On.

Custom Help Scout App

If you wish to use a custom Help Scout app, follow these instructions:

  1. Log into your WordPress admin dashboard.
  2. On the left side navigation menu, hover over Forms and click on Settings.
  3. From this page, click the Help Scout tab.
  4. Click I want to use a custom HelpScout app.. The page will reload with new OAuth and App fields.
  1. The OAuth Redirect URI field will be filled in automatically.
  2. Enter in your App Key and App Secret. These are found in your Help Scout account under My Apps.
Help Scout Custom Connect Settings
  1. Click the Click here to authenticate with Help Scout. button to connect to your Help Scout account.
  2. Click the Authorize button on the Help Scout page to authorize the connection.
    Help Scout Custom App Authorize
  3. Once you have successfully authenticated your account, you will see a green checkmark next to Authenticated with Help Scout.

    Now you’re ready to begin creating a feed for the Help Scout Add-On.

Add-On Framework Hooks

Because the Help Scout Add-On is built using the Add-On Framework it also inherits any hooks available in the framework methods it uses such as: