Troubleshooting 404 Errors on Dropbox Settings Pages

When configuring the Dropbox Add-On, you might be experiencing 404 errors within the Settings page for the add-on at Forms > Settings > Dropbox. In this article, we will show you how to troubleshoot the issue.

Note: Note: The information below doesn’t apply to issues with feeds processing. If you’re having issues with Dropbox feed processing you may want to check the Background tasks troubleshooting guide.

Check Requirements

The Dropbox Add-On requires the use of an SSL certificate installed on your site. If you do not have an SSL certificate, you will need to contact your host to get one installed before the add-on can be used.

This is a requirement of the Dropbox API and will not operate correctly without an SSL certificate. Once an SSL certificate is installed, the issues should subside.

Check For Updates

As with any piece of software, you may be experiencing a bug or incompatibility issues in older versions. To eliminate potential issues that are already resolved in a later version, be sure that everything is up to date. This includes Gravity Forms, the Dropbox Add-On, and WordPress.