Note: This add-on is no longer supported and is no longer available for download. We recommend the PayPal Checkout Add-On instead. See Migrating From Legacy PayPal Add-Ons to the PayPal Checkout Add-On.
When using subscriptions in the PayPal Payments Pro Add-On, they can only be canceled when either viewing the form entry from inside the admin or from directly within PayPal. Currently, users are not able to cancel their own subscriptions. Subscription cancelations will need to be manually processed by a site admin.