Introduction
With the exception of some legacy licenses, all Gravity Forms subscriptions automatically renew. Future renewals can be stopped at any time from within your Gravity account. The process to do that is detailed below.
What happens when I stop my subscription from renewing?
Stopping a subscription renewal will not affect the license(s) attached to that subscription. If the license has not reached its expiry date, it will remain active and valid for downloads and support. During this time, you can also restart your subscription renewals at any time via your Gravity account dashboard. That process is detailed below.
Your expiry date can be seen within the subscriptions area of your Gravity account.
What happenes when my expiry date is reached?
Once the listed expiration date is reached, the attached license(s) will become inactive (“expired”), and the related subscription will be permanently canceled.
An inactive license no longer has access to downloads of any of the related products and will not permit the owner to access to our Support forms in order to raise a support ticket.
An expired subscription cannot be restarted. If you would like to continue using Gravity Forms after your subscription expires, you will need to purchase a new license and update any existing websites to the new license key. See this article for details.
Subscriptions that have been the subject of a refund or a dispute are canceled and expired immediately. They cannot be restarted.
How do I cancel future renewals?
Note: Stopping renewals for a subscription will affect all licenses contained within that subscription.
To halt auto-renewals on a subscription, do the following:
- Log in to your Gravity account page.
- Go to Licenses and click the blue “Manage” button for the license(s) in question.
- On the Manage Subscription page, you can view your subscription status and next renewal date. To stop re-billing on that future date, click the Cancel Future Renewals button.
- Read the terms presented on the pop-up. If agreed, click the Confirm Cancel Future Renewals button.
A successful cancel will be greeted by a browser message, and your subscription status pill will turn orange with the status text “Active, will not renew.“
How do I restart my subscription?
You can restart renewals for a subscription where renewals have been stopped, as long as you do so before the license expiry date.
- Go to your License list and click the blue “Manage” button for a license that will not renew.
- Find and click the “Restart Subscription” button.
- Click the Confirm Restart button.
A successful restart will result in a browser message. This will restart all licenses previously included in that subscription, keeping the same payment method and renewal dates as before. The subscription status pill will change to a green “Active” pill.
Note: Some license types, such as limited “giveaways”, “starter licenses”, deprecated license types, or licenses that never had a subscription, cannot be restarted. A new purchase is required.
If you run into an issue on restart, contact our Support team.