All our product support desks (Gravity Forms, Gravity Flow, and Gravity SMTP) will be closed from December 24 to December 26th, as well as on December 31st and January 1, 2026
We will have limited holiday staffing on Monday, December 29th, and Tuesday, December 30th.
We will resume fully staffed operations on Friday, January 2.
| Date | Support Desk Status |
|---|---|
| Wednesday, December 24, 2025 | Closed |
| Thursday, December 25 | Closed |
| Friday, December 26 | Closed |
| Monday, December 29 | Limited Holiday Staffing |
| Tuesday, December 30 | Limited Holiday Staffing |
| Wednesday, December 31 | Closed |
| Thursday, January 1, 2026 | Closed |
| Friday, January 2nd | Open |
What to Expect After the Holiday
Response times may be longer than usual in the period immediately following closure days as we work through accumulated tickets. We appreciate your patience as our team catches up on the backlog.
Other Options
While our support team is away, you can find answers to common questions in our documentation, search our blog for tutorials and troubleshooting tips, or post your question on our community forums.
From the team at Rocketgenius, thank you for your continued support of our products. We wish you a safe and joyous season, however you choose to celebrate, and we look forward to bringing you more wonderful things in 2026!