Knowledge Base

Troubleshooting Payment Feeds Not Processing

Of course, payments being properly processed is the most important part of selling anything. When it's not working as expected, it can be frustrating.

Troubleshooting Scheduled Events

A list of events that Gravity Forms and add-ons schedule with WP-Cron and steps to troubleshoot.

Troubleshooting The HubSpot Tracking Cookie

This guide provides steps to troubleshoot tracking cookie issues in the Gravity Forms HubSpot Add-On.

Upgrade/Add-on Issues

Having an issue where you can’t upgrade Gravity Forms or its add-ons?

Upgrading to Gravity Forms v2.3

This article describes the process for upgrading to Gravity Forms version 2.3x and the important steps to take beforehand.

URL Validation In Gravity Forms

Within Gravity Forms, URL validation methods exist to heighten security as well as avoid possible bugs. In this article, we will explain how URL validation works in Gravity Forms, and how to manipulate it.

URLs Ignored for Gravity Forms License Site Limits

This article identifies how Gravity Forms classifies sites for the purposes of enforcing license site limits.

Using Confirmation Query Strings to Populate a Form Based on Another Submission

You have two forms. The first form is used to capture general customer information, and the second is used to create a new user account on your site.

Using Gravity Forms with the HubSpot Plugin: What You Need to Know

If you’re using the HubSpot plugin for WordPress, it includes a tracking script that captures data from non-HubSpot forms, but this plugin is not compatible with Gravity Forms.

Using Survey Fields In Conditional Logic

Learn how to apply conditional logic to survey fields such as Likert, Rank and Rating.