Knowledge Base
Accessibility
Articles on accessibility guidelines and best practices.
How To
Step-by-step instructions.
Licensing
Articles that cover purchasing and using Gravity Forms licenses.
Privacy, Security and Compliance
Articles on security issues and best practices.
Troubleshooting
Articles to help you troubleshoot issues with Gravity Forms and add-ons.
Articles
Troubleshooting a Missing ‘Feeds’ Menu Item
Is the Feeds menu item missing from an add-on you’re trying to use? We’ll show you how to troubleshoot the issue.
Troubleshooting a Missing Settings Page
Most add-ons are managed from their own settings pages. These settings pages are typically accessible by accessing the primary Gravity Forms Settings page, then clicking on the tab appropriate for your add-on.
Troubleshooting an Empty or Incomplete Settings Page
This article contains troubleshooting steps if you see a settings page that has missing or incomplete content and will help you resolve the problem.
Troubleshooting API Key Validation Issues
In this article, we will help you troubleshoot issues with validating an API key for an add-on service.
Troubleshooting Background (async) Processing Issues
This article contains tips and links to help you debug issues with background (async) processing, as introduced in Gravity Forms 2.2.
Troubleshooting Form Data Not Being Sent to a Service
Many of the add-ons that Gravity Forms offers require form data being sent to a 3rd party service, such as Dropbox. If you are having issues, here's how to troubleshoot it.
Troubleshooting Form Submission Performance
The performance of form submissions can be an important factor in the user experience of your site, so it is essential that you understand how the process works.
Troubleshooting Issues with Calculation Results
Learn how to troubleshoot issues with calculation results.
Troubleshooting Issues with Gravity Forms Download and Signature Links
Learn how to troubleshoot issues with Gravity Forms download and signature links.
Troubleshooting license key validation errors
This article describes the checks you can perform when your Gravity Forms license key will not validate successfully.