In July 2013 we moved from forum based support to a ticket based system, with the forums remaining read-only for reference. Since that time we have released more than dozens updates for Gravity Forms, many new add-ons, and numerous add-on updates.
All these updates do sadly mean that a lot of the information contained in the forums is now extremely dated and, in some cases, can cause more trouble than it’s worth. Also, since the demise of pastie.org many of the code snippets shared in the forums have also been lost.
For these reasons we phased out the forums soon after introducing our customer support ticketing system.
In 2018 though, we did introduce a community hub at the request of our dedicated advocates, our Community Forum. This is not an official support channel, but offers community-to-community conversation with folks who may have solved the problem you are faced with now!
Gravity Forms Official Help Channels
- Gravity Forms Support is staffed by our knowledgeable support engineers from around the world, and available to Gravity Forms valid license holders.
- Search the Gravity Forms documentation at https://docs.gravityforms.com/
- Ask your question on our Community Forum. This is not an official support channel, but offers community-to-community conversation with folks who may have already solved the problem you are faced with now!
Additional Help Channels
These forums and channels are not endorsed or supported by us in any official capacity, but are well established places that may help you on your search.
Some Third Party Gravity Forms Resources
- Gravity Wiz for tutorials, code snippets, and add-ons (Gravity Perks)
- GravityWP for tutorials, code snippets, add-ons, and add-on reviews
- Gravity+ for tutorials and add-ons
- Gravity Extend add-on directory and tutorials
- The Gravity Forms, GravityView and Gravity Perks Users Facebook Group (unofficial)
- The Gravity Forms Development Facebook Group (unofficial)
- The Gravity Forms Slack Workspace (unofficial)
- Search our library of third party plug-ins, which can be found here
Other Q&A Channels
The following resources are not specific to Gravity Forms but can help with more general topics. Search or ask a question at:
WordPress
- Search the WordPress developer documentation at https://developer.wordpress.org/
- Search the WordPress support forums or ask a question at https://wordpress.org/support/
Advanced Custom Fields
- Search the ACF documentation at https://www.advancedcustomfields.com/resources/
- Search the ACF support forums at https://support.advancedcustomfields.com/
- The WordPress ACF Users Facebook Group
BuddyPress
- Search the BuddyPress documentation at https://codex.buddypress.org/
- Search the BuddyPress support forums at https://buddypress.org/support/
WooCommerce
- Search the WooCommerce documentation at https://docs.woocommerce.com/
- Search the WooCommerce support forums at https://wordpress.org/support/plugin/woocommerce
- The Advanced WooCommerce Facebook Group
- The WooCommerce Help & Share Facebook Group
WPML
- Search the WPML documentation at https://wpml.org/documentation/
- Search the WPML forums at https://wpml.org/forums/
Customizations
We are unable to provide customization services as part of our customer support. That is just not what we do. But we have partnered with Codeable to provide Gravity Forms customization services. They can help pair you with a developer based on your needs and budget. You can get started with Codeable here.