Knowledge Base

Troubleshooting an Empty or Incomplete Settings Page

This article contains troubleshooting steps if you see a settings page that has missing or incomplete content and will help you resolve the problem.

Troubleshooting API Key Validation Issues

In this article, we will help you troubleshoot issues with validating an API key for an add-on service.

Troubleshooting Background (async) Processing Issues

This article contains tips and links to help you debug issues with background (async) processing, as introduced in Gravity Forms 2.2.

Troubleshooting Form Data Not Being Sent to a Service

Many of the add-ons that Gravity Forms offers require form data being sent to a 3rd party service, such as Dropbox. If you are having issues, here's how to troubleshoot it.

Troubleshooting Form Submission Performance

The performance of form submissions can be an important factor in the user experience of your site, so it is essential that you understand how the process works.

Troubleshooting Issues with Calculation Results

Learn how to troubleshoot issues with calculation results.

Troubleshooting Issues with Gravity Forms Download and Signature Links

Learn how to troubleshoot issues with Gravity Forms download and signature links.

Troubleshooting license key validation errors

This article describes the checks you can perform when your Gravity Forms license key will not validate successfully.

Troubleshooting Notifications

Gravity Forms uses WordPress’ built-in sendmail (wp-mail.php) to send its e-mail notifications. If you are having trouble sending or receiving Notifications, please try the following steps.

Troubleshooting Payment Feeds Not Processing

Of course, payments being properly processed is the most important part of selling anything. When it's not working as expected, it can be frustrating.