Knowledge Base

What Does the Payment Field Position Notice Mean?

What Does the Payment Field Position Notice Mean? When editing a form with Conversational Forms enabled, you may see a warning if a pricing field is not positioned as the last field on your form. This notice helps ensure your conversational forms work correctly with payment processing.

What Happens with HubSpot Forms When Disconnecting the Hubspot Add-On

This article explains how the HubSpot Add-On handles HubSpot forms when the add-on is disconnected, including what to expect when moving sites between environments.

What is a Gravity Form?

Gravity Forms is a WordPress plugin for building forms and collecting data on your website. Learn about its core features, field types, and integrations.

What is this Charge on my Credit Card?

Do you have a credit card charge form us and you are wondering what Gravity Forms is for? This article should give you the basics and how to get more information.

What Is WP-Cron and How Does It Affect Gravity Forms?

WP-Cron is the event scheduler built into WordPress that Gravity Forms relies on for automated background tasks.WP-Cron is the event scheduler built into WordPress that Gravity Forms relies on for automated background tasks. Unlike a traditional server cron job, it is triggered by site visits rather than a fixed schedule, which can result in delayed or missed events on low-traffic sites.

What To Do If You Suspect a Security Issue

We take security issues very seriously and want to make sure that any security concerns are appropriately addressed in a timely manner.

Where Do I Put This Code?

In this article, we will show you where you should typically place code that is shown in our documentation.

Where’s that old forum topic?

In July 2013 we moved from forum based support to a ticket based system, with the forums remaining read-only for reference. This article includes advice on where to find further information on some our more popular forum topics.

Why HubSpot and other tracking services show entries that are missing from Gravity Forms

This article explains why third-party tracking services can record form submission attempts that do not appear as entries in Gravity Forms.

Why Is Gravity Forms Not Sending Email?

If Gravity Forms is not sending email, the issue is most commonly not with Gravity Forms itself, but with how WordPress handles email delivery by default.