Knowledge Base

What is this Charge on my Credit Card?

Do you have a credit card charge form us and you are wondering what Gravity Forms is for? This article should give you the basics and how to get more information.

What Is WP-Cron and How Does It Affect Gravity Forms?

WP-Cron is the event scheduler built into WordPress that Gravity Forms relies on for automated background tasks.WP-Cron is the event scheduler built into WordPress that Gravity Forms relies on for automated background tasks. Unlike a traditional server cron job, it is triggered by site visits rather than a fixed schedule, which can result in delayed or missed events on low-traffic sites.

What To Do If You Suspect a Security Issue

We take security issues very seriously and want to make sure that any security concerns are appropriately addressed in a timely manner.

Where Do I Put This Code?

In this article, we will show you where you should typically place code that is shown in our documentation.

Where’s that old forum topic?

In July 2013 we moved from forum based support to a ticket based system, with the forums remaining read-only for reference. This article includes advice on where to find further information on some our more popular forum topics.

Why Is Gravity Forms Not Sending Email?

If Gravity Forms is not sending email, the issue is most commonly not with Gravity Forms itself, but with how WordPress handles email delivery by default.

Why tracking services record submissions that don’t appear in Gravity Forms

This article explains why third-party tracking services can record form submission attempts that do not appear as entries in Gravity Forms.

WordPress Salts and Gravity Forms Compatibility

This article explains how WordPress salt changes affect Gravity Forms functionality and what features may break when salts are modified.

WordPress, Gravity Forms, and GDPR Compliance

You’ve probably heard about GDPR compliance but aren’t quite sure how it affects your forms or WordPress site in general. Your best option is always to consult legal counsel, but we’ll try to get things clarified for you in the meantime.