Knowledge Base


Retiring The Batchbook Add-On

The Batchbook service has been shutdown, with all data and services being closed as of January 2019. With that in mind, as of November 2019 we have retired the official Gravity Forms Batchbook Add-On also.

Resolving “FAILED (Temporary file could not be moved)” and “Upload folder is not writable” Errors

If you are getting an error when using Gravity Forms that says “FAILED (Temporary file could not be moved.)”, “FAILED (upload folder could not be created)”, or “Upload folder is not writable”, take a look at this article for possible solutions.

Resetting Results for Polls, Quizzes and Surveys

Learn how to reset the results of a poll.

Promotion and Sponsorship

A brief explanation on where Gravity Forms is on social media, whether licenses are provided as prizes, and if Gravity Forms sponsors WordCamps.

Permitted File Types for Uploading

This article details the permitted file types allowed for the Gravity Forms “File Upload” field, as determined by the WordPress file validation rules.

PayPal Service Upgrade

This alert relates to a change made by Paypal in 2017 PayPal have announced that in an effort to strengthen security they are upgrading their SSL certificates to SHA-256.

PayPal Checkout Beta 2.0 Features and Changes

PayPal Checkout will be the future name of the Paypal Commerce Platform Add-On, and is available now as a beta for evaluation. The new version also introduces support for PayPal Subscriptions and refunds, as well as authorize and capture later feed option.

Obtaining Prior Versions of Gravity Forms

We do not recommend downgrading to a prior version of Gravity Forms, and this short article discusses why, and what alternatives you might have.

Obtaining and Saving your FreshBooks (Classic) API Credentials

To use the FreshBooks Add-On, you will need to first obtain and save your API credentials. This article will show you how to do so.

My Download Is Not a Zip File?

To install a Wordpress plugin you need a zip file, which is how we provide Gravity Forms and Gravity Forms add-ons upon download. But what if your download is not a zip file?