Introduction
This guide helps you identify common causes for not receiving notifications and provides steps to improve email reliability.
Common Signs
- Entries are recorded successfully in Forms → Entries → Entry Detail.
- No error messages are shown in Gravity Forms.
- Notifications appear to be sent, but no email arrives.
Quick Fixes to Try
- Avoid free email providers like Gmail or Yahoo in the “From Email” field.
- Use an email address at your website domain in the “From Email” field.
- Set up SMTP using a plugin like Gravity SMTP for more reliable delivery.
- Check your spam/junk folder or test with a different email address.
- Review your DNS settings to ensure SPF, DKIM, and DMARC records are correctly configured.
For a full troubleshooting guide, see Troubleshooting Notifications.