Knowledge Base

Multisite Licensing

This article contains an overview of how Gravity Forms licensing works within a WordPress multisite installation.

My Download Is Not a Zip File?

To install a Wordpress plugin you need a zip file, which is how we provide Gravity Forms and Gravity Forms add-ons upon download. But what if your download is not a zip file?

Non-Applicability of Data Processing Agreements

This article describes why Gravity Forms does not provide data processing agreements to its customers.

Not Receiving Notifications

This guide helps you identify common causes for not receiving notifications and provides steps to improve email reliability.

Obtaining Prior Versions of Gravity Forms

We do not recommend downgrading to a prior version of Gravity Forms, and this short article discusses why, and what alternatives you might have.

PayPal Checkout Beta 2.0 Features and Changes

PayPal Checkout will be the future name of the Paypal Commerce Platform Add-On, and is available now as a beta for evaluation. The new version also introduces support for PayPal Subscriptions and refunds, as well as authorize and capture later feed option.

PayPal Service Upgrade

This alert relates to a change made by Paypal in 2017 PayPal have announced that in an effort to strengthen security they are upgrading their SSL certificates to SHA-256.

Permitted File Types for Uploading

This article details the permitted file types allowed for the Gravity Forms “File Upload” field, as determined by the WordPress file validation rules.

Promotion and Sponsorship

A brief explanation on where Gravity Forms is on social media, whether licenses are provided as prizes, and if Gravity Forms sponsors WordCamps.

Resetting Results for Polls, Quizzes and Surveys

Learn how to reset the results of a poll.