Knowledge Base
Accessibility
Articles on accessibility guidelines and best practices.
How To
Step-by-step instructions.
Licensing
Articles that cover purchasing and using Gravity Forms licenses.
Privacy, Security and Compliance
Articles on security issues and best practices.
Troubleshooting
Articles to help you troubleshoot issues with Gravity Forms and add-ons.
Articles
My Download Is Not a Zip File?
To install a Wordpress plugin you need a zip file, which is how we provide Gravity Forms and Gravity Forms add-ons upon download. But what if your download is not a zip file?
Non-Applicability of Data Processing Agreements
This article describes why Gravity Forms does not provide data processing agreements to its customers.
Obtaining and Saving your FreshBooks (Classic) API Credentials
To use the FreshBooks Add-On, you will need to first obtain and save your API credentials. This article will show you how to do so.
Obtaining Prior Versions of Gravity Forms
We do not recommend downgrading to a prior version of Gravity Forms, and this short article discusses why, and what alternatives you might have.
PayPal Checkout Beta 2.0 Features and Changes
PayPal Checkout will be the future name of the Paypal Commerce Platform Add-On, and is available now as a beta for evaluation. The new version also introduces support for PayPal Subscriptions and refunds, as well as authorize and capture later feed option.
PayPal Service Upgrade
This alert relates to a change made by Paypal in 2017 PayPal have announced that in an effort to strengthen security they are upgrading their SSL certificates to SHA-256.
Permitted File Types for Uploading
This article details the permitted file types allowed for the Gravity Forms “File Upload” field, as determined by the WordPress file validation rules.
Promotion and Sponsorship
A brief explanation on where Gravity Forms is on social media, whether licenses are provided as prizes, and if Gravity Forms sponsors WordCamps.
Resetting Results for Polls, Quizzes and Surveys
Learn how to reset the results of a poll.
Resolving “FAILED (Temporary file could not be moved)” and “Upload folder is not writable” Errors
If you are getting an error when using Gravity Forms that says “FAILED (Temporary file could not be moved.)”, “FAILED (upload folder could not be created)”, or “Upload folder is not writable”, take a look at this article for possible solutions.