Knowledge Base

Incompatibilities with the third-party HubSpot Plugin for WordPress

If you’re using the HubSpot plugin for WordPress, it includes a tracking script that captures data from non-HubSpot forms, but this plugin is not compatible with Gravity Forms.

Increasing Your PHP Max Execution Time

If you are receiving errors due to PHP scripts timing out when manipulating large amounts of data, such as a large import or export, you may need to increase the max execution time in PHP.

Increasing Your PHP Memory Limits

Sometimes, you may come across issues such as errors when exporting a large number of entries, or even errors stating that your available memory has been exhausted.

Information for Security Researchers

If you have discovered a vulnerability in one of our products we want to hear from you as soon as possible. Please gather as much information together as you can so we can work quickly to address it.

Installing Gravity Plugins and Add-Ons using Composer

Discover the commands required to use Composer to manage Gravity Forms, Gravity SMTP, and related add-ons.

Is Gravity Forms PCI Compliant?

The short answer is yes, Gravity Forms is PCI compliant. However, this is subject to change depending on your environment and setup, as Gravity Forms is simply a single piece of the puzzle.

Legacy (Personal, Business, Developer) License FAQ

This article contains information regarding the Gravity Forms legacy license types of Personal, Business and Developer, which are no longer offered for sale but can still be renewed.

List of Gravity Forms license key validation errors

The following list of shows the possible validation messages you may see if you have a problem attempting to register your Gravity Forms license key on a WordPress site.

Logging and Debugging

For quite a while, enabling logging within Gravity Forms has been a go-to method for debugging any issues within Gravity Forms. As of Gravity Forms version 2.2, logging functionality has been moved from a separate add-on to becoming a core feature of Gravity Forms.

Making a Field Read-Only

If you want to change a field to be read-only, you currently need to use JavaScript to do so. The following filter and function will help you accomplish this.