Troubleshooting

Troubleshoot/Resolve Issues with Gravity Forms Entry Exports

At times, some users may experience issues when attempting to export entries. These issues are typically caused by theme/plugin conflicts or settings defined by the web host.

Troubleshooting a Missing Feeds Menu Item

Is the Feeds menu item missing from an add-on you’re trying to use? We’ll show you how to troubleshoot the issue.

Troubleshooting a Missing Settings Page

Most add-ons are managed from their own settings pages. These settings pages are typically accessible by accessing the primary Gravity Forms Settings page, then clicking on the tab appropriate for your add-on.

Troubleshooting an Empty or Incomplete Settings Page

This article contains troubleshooting steps if you see a settings page that has missing or incomplete content and will help you resolve the problem.

Troubleshooting Background (async) Processing Issues

This article contains tips and links to help you debug issues with background (async) processing, as introduced in Gravity Forms 2.2.

Troubleshooting Cloudflare Issues with Gravity Forms

This article explains how Cloudflare’s script optimization and caching features can interfere with Gravity Forms, and how to identify and resolve the conflict.

Troubleshooting Divi Cache and Performance Issues with Gravity Forms

This article explains how the Divi theme’s caching and script optimization features can interfere with Gravity Forms, and how to identify and resolve the conflict.

Troubleshooting Elementor Styling Conflicts with Gravity Forms

This article explains how Elementor’s styling can override the Gravity Forms theme, and how to identify and resolve the conflict.

Troubleshooting Form Data Not Being Sent to a Service

Many of the add-ons that Gravity Forms offers require form data being sent to a 3rd party service, such as Dropbox. If you are having issues, here's how to troubleshoot it.

Troubleshooting Form Submission Performance

The performance of form submissions can be an important factor in the user experience of your site, so it is essential that you understand how the process works.