bookmark_borderTesting for a Theme/Plugin Conflict

Gravity Forms uses WordPress’ best practices to make it as compatible as possible with all themes and plugins; however, some theme and plugin authors do not adhere to these best practices which can often result in a theme or plugin conflict with Gravity Forms.

The following sections provide instructions for determining if an issue you are experiencing with Gravity Forms is caused by a theme or plugin conflict. If you determine that your issue is not a theme or plugin conflict by following these instructions, please open a support ticket. If you were directed to this topic after having opened a ticket please reply to the ticket confirming that you have followed these steps and were still able to recreate this issue.

Testing for Theme Conflicts

To test for a theme conflict:

  1. Activate a default theme such as Twenty Thirteen, Fourteen, Fifteen, Sixteen, or Seventeen
  2. Check to see if the issue still occurs

If the issue does not occur after having activated a default “Twenty” theme, your theme is causing a conflict with Gravity Forms.

If the issue continues to occur, you should then test for plugin conflicts.

Testing for Plugin Conflicts

To test for a plugin conflict:

  1. Deactivate ALL plugins
  2. Activate Gravity Forms
  3. Check to see if the issue occurs

If the issue does not occur, one (or more) of your plugins is causing a conflict with Gravity Forms. To determine which plugin(s) is causing the conflict, follow these steps:

  1. Activate each plugin one by one
  2. Check to see if the issue occurs after each plugin is activated