Overview
This article explains how to send notifications after payment is completed when using payment add-ons.
Payment Completed Event Notification
The Payment Completed notification event is sent when a payment has successfully completed. This is not to be confused with the Subscription Created event, which will occur when a new subscription is created.
In order to enable this notification event, perform the steps below. This article assumes you have already created a form and the associated feed to the payment service.
- From the left hand navigation menu, hover over Forms and then click on Forms.
- Select your form from the Forms list.
- Hover over Settings and click on Notifications.
- From the Notifications list page, click Edit to edit the existing admin notification, or click Add New to create a new notification.
- On the Notification page, select Payment Completed from the Event drop down. This will send the notification when a payment has been successfully completed.
- Click the Update Notification button to save your changes.
Supported Add-Ons
The Payment Completed notification event is available in the following add-ons:
Payment Processing (stale) Event Notification
Note: This event is supported only in the Stripe Add-On since version 7.0.
The Payment Processing – stale notification event sends a notification when a payment is taking an unusually long time to process. This lets you keep customers informed while the payment is still pending, rather than leaving them without an update.
To enable this notification event, follow the same steps as above, selecting Payment Processing – stale from the Event drop-down instead of Payment Completed.
Other Gravity Forms Notification Events
For more information on the different notification events that are available within Gravity Forms, as well as additional add-ons, please refer to this article.